FAQ

+ When will my order be shipped?

Tier 1 orders (Oct 25, 2016 - Jan 10, 2017) will begin to ship middle to late May of 2017. Priority for shipping will follow in the order that you purchased.

+ Do you ship wordwide?

Yes, we offer international shipping for our customers overseas.

+ When will I be able to track my order?

As soon as your order is ready to be shipped, we will provide you with a tracking number.

+ Can I cancel my order after I have placed it?

Please visit the Contact Page and fill out the form under the Sales tab to have your order cancelled. You will need to provide your name, email, and order number in order to cancel the order. Please be advised that once your order has shipped, it cannot be cancelled and you will have to begin the return process in order to receive a refund.

Additionally, if you were a part of our Tier 1 Group (Orders made before January 10, 2017) and you cancelled your order but would like to re-order, we will allow you to place a new order (max of two additional Arc Hub's) with the original Tier 1 pricing. Simply fill out the form in the "Sales" tab and select "Tier 1 Promotion" as the reason for inquiry. This only applies to orders made before January 10, 2017.

+ Is the Arc Hub safe?

Yes, the Arc Hub is safe to use with the compatible devices above. Arc Hub is equipped with two safety protocols (two small circuit breakers) to prevent any damage to your computer. To put it simply, if you plug an external device that draws in too much power and either the Arc Hub or your computer cannot handle it, the Arc Hub will stop the flow of power and will not allow the device to work with your laptop.

+ Is the USB-C Cable safe?

Yes, the USB-C cable provided is safe to use for all USB-C laptops. We went to great lengths (searching for the right parts, the right manufacturer & long nights of testing) to ensure that the cable will not damage your laptop or device.

+ Can I plug my external hard drive into Arc Hub?

Yes, the Arc Hub can be used with all external hard drives. Please note that only one external hard drive may be plugged in due to power restrictions.

+ Can I use the Arc Hub to connect my laptop to a projector or external monitor?

Yes, the Arc Hub is equipped with a Mini Display port so you can connect a VGA to MDP adapter to use with a projector or a MDP cable to use with an external monitor.

+ Can I use the Arc Hub to connect my 4K TV or Monitor?

Yes, the Arc Hub is equipped with an HDMI port that outputs 4K@30hz with a resolution of 3840 x 2160, and 1080p@60hz with a resolution of 1980 x 1080.

+ What is the resolution of the Mini Display Port?

The Arc Hub is equipped with a Mini Display port that outputs 2560 x 1440@60hz.

+ Can I charge my laptop while it's plugged into Arc Hub?

Yes, the Arc Hub comes with a second USB-C port that can be used to charge your laptop or plug in an external USB-C device. Please note that the second USB-C port is for charging only and is not capable of data or video (Please not that some Windows computers are excluded due to missing protocols in the laptop's software that would allow Arc Hub to charge the laptop).

+ Is the Arc Hub compatible with Thunderbolt 3?

Yes, the USB-C port in the Arc Hub is compatible with the new Thunderbolt 3 as seen in the new 2016 Macbook Pro line.

+ What is the maximum wattage the Arc Hub can handle?

The maximum wattage the Arc Hub can handle is 85W.

+ Does the Arc Hub support simultaneous use of the Mini DisplayPort & HDMI?

Yes, the Arc Hub does support the use of both HDMI and Mini Display Port. There are some restrictions, depending on what brand of laptop you are using.

+ Does the Arc Hub support dual displays?

Yes, the Arc Hub supports dual displays although there are some restrictions. For Mac devices, you can connect 2 external displays via the HDMI and MDP ports, but only one of the two displays will have a unique or extended display while the other diplay will simply be mirrored. For Windows devices, you can set all external displays to be extended displays. Please note that since only one of two USB-C ports are fully functional, displays cannot be connected through either USB-C port.

+ I don't see my question on here!

If you have any other questions, please email us at info@bourgedesign.com or use the contact form.