Is Arc Hub compatible with Apple laptops?
Arc Hub is compatible with the Macbook (2015 & 2016) and Macbook Pro (2016).
Is Arc Hub compatible with Windows 10 laptops?
Yes Arc Hub is compatible with all Windows 10 OS laptops. Older versions of Windows is not supported.
Are there any compatibility restrictions for Mac OS?
Mac Laptops: Dual displays is supported but be both will displaying the same extended screen (In total you will have two unique desktops rather than three). This is due to a "one video output per port" restriction Apple has placed on it's Thunderbolt 3/USB-C ports. Unfortunately, until Apple updates the laptop's firmware, there is no workaround for this.
Are there any compatibility restrictions for Windows OS?
Pass through charging is currently not supported on Dell Xps 13 & 15, Lenovo Yoga 900 & 910, and the Samsung Galaxy Tab Pro S. In most cases it's due to a missing protocol that we do not have access to. We are currently looking for a solution and are in contact with the brands listed above.
Is Arc Hub & the cable provided both compatible with Thunderbolt 3?
Arc Hub and Bourge Design Cables are compatible with Thunderbolt 3 ports. Please note that while it is compatible, it will not attain the speeds of Thunderbolt 3 becuase the Arc Hub's ports are USB-C and not Thunderbolt 3.
Can I connect my external hard drive to Arc Hub?
Yes, the Arc Hub can be used with all external hard drives. Please note that only one external hard drive may be plugged in due to power restrictions.
Can I use the Arc Hub to connect my laptop to an external monitor or projector via Mini DisplayPort?
Yes, since the Arc Hub is equipped with a Mini Display port you can connect a VGA to MDP adapter to use with a projector or a DisplayPort to MDP cable to use with an external monitor.
Can I use the Arc Hub to connect my laptop to a 4K monitor or TV?
Yes, the Arc Hub is equipped with an HDMI port and a Mini DisplayPort. The HDMI port outputs 4K@30hz with a resolution of 3840 x 2160, and 1080p@60hz with a resolution of 1980 x 1080. The Mini DisplayPort outputs 4K@60hz with a resolution of 3840 x 2160 (only compatible with laptops that can handle 60hz) and 1080p@60hz with a resolution of 1980 x 1080.
Can I use my laptop charger with Arc Hub to charge my laptop?
Yes, the Arc Hub comes with a second USB-C port that can be used to charge your laptop or USB-C device. Please note that the second USB-C port is for charging only and is not capable of data or video (Some Windows computers are excluded due to missing protocols in the laptop's software that allows Arc Hub to charge the laptop). Charging is capped at 85W. Anything above rated 85W will be limited down to 85W to prevent overheating.
Does Arc Hub support simultaneous use of the Mini DisplayPort and HDMI?
Yes, the Arc Hub does support the use of both HDMI and Mini Display Port. There are some dual displauy restrictions, depending on what brand of laptop you are using (Apple laptops have a one video output per USB-C/Thunderbolt 3 port restriction). Please note that if you are using two 4K monitors, the second monitor will display at 1980 x 1080p while the first monitor will remain 4k.
Does Arc Hub support dual displays?
For Windows laptop owners, you may have up to three unique screens with Arc Hub. For Mac laptop owners, you may connect two monitors but you will only have up to two unique screens with Arc Hub (the Mac and your external screens).
My laptop charger is rated at 87W will this be compatible?
The maximum wattage the Arc Hub can handle is 85W. Anything rated above 85W will be limited down to 85W to prevent overheating.
Shipping & Returns
When will my order ship?
We have just started our second phase of production. Arc Hub is slated to start shipping out orders placed between October 25 to January 10 in late May. Orders placed after January 10 will ship shortly thereafter.
Do you ship worldwide?
Yes, we offer international shipping for our customers overseas.
When will I be able to track my order?
As soon as your order is ready to be shipped, we will provide you with a tracking number.
Can I cancel my order after it has been placed?
Please visit the Contact Page and fill out the form under the "Sales" tab to have your order cancelled. You will need to provide your name, email, and order number in order to cancel the order. Please be advised that once your order has shipped, it cannot be cancelled and you will have to begin the return process in order to receive a refund.